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Patient and visitor information


Patient and visitor information Welcome to Baptist Health Louisville
We care about your needs, whether you are a patient or someone visiting a friend. Here you can find everything from how to request a medical record to our visiting hours.

Patient information | Insurance | Maps and directions | Medical records

Outpatient observation services | Physician information | Visitor information


Patient Information

Check costs and compare prices. The Kentucky Hospital Association website provides a tool to compare the pricing for medical procedures offered by your local healthcare facilities.

Online registration. Set up a member account and register for your test or procedure (at least 24 hours prior to the procedure).

Having surgery at Baptist Health Louisville. Useful patient information for patients having surgery. Includes information on Pre-Admission Testing, preparing for surgery, where to go on the day of your surgery and other helpful information.

Code H: A help-line for patients and families.

Services. Baptist Health Louisville is Louisville's preferred East End medical center, with specialized services for women's health, cancer, heart, orthopedics, neurosciences, emergency care, rehabilitation, sleep disorders, occupational health, and behavioral health, including psychiatric and chemical dependency care.

Park Tower at Baptist Health Louisville. The 144-bed Park Tower, Baptist Health Louisville’s eight-story addition overlooking Brown Park, features all-private patient rooms with handicapped-accessible bathrooms featuring roll-in showers. Each room also features a window seat which can become a twin-size bed. Waiting rooms on each floor of Park Tower include a kitchenette with refrigerator and microwave. Food and beverages are for sale in the ground-floor Park Tower Cafe. Visitors and patients can also enjoy the Rooftop Garden, accessible from the outpatient surgery waiting room, and the Healing Garden.

WOWees. Did you experience above-and-beyond customer service while you or a family member was a patient at Baptist Health Louisville? Fill out a WOWee and recognize the employee(s) that helped make you feel better.

Patient safety. Patient safety is a top priority at Baptist Health Louisville. Learn how you can participate in your care.

Quality. Learn about Baptist Health Louisville's commitment to quality.

Meeting expectations. Learn who can address concerns about your care at Baptist Health Louisville.

About the ICU and CCU. Information for patients and their families about what to expect as an Intensive Care Unit (ICU) or Coronary Care Unit (CCU) patient. Learn more about questions you should ask, medications and equipment, and other topics involving critical illness and injury. 

Accrediting agencies. State and federal agencies help ensure compliance with patient safety and quality standards.

Wireless internet. The Baptist Health Louisville Wi-Fi (wireless fidelity) Network allows users to connect wirelessly throughout the hospital.


Insurance plans. A listing of health networks and plans, within those networks, with which Baptist Health Louisville has agreements. 

Provider based billing. Receiving care at Baptist Health Louisville's Provider-Based locations also known as Hospital Outpatient Departments will result in a hospital facility charge as well as a professional or physician charge for outpatient services and/or procedures. 

Maps and directions

Maps. Information and directions for Baptist Health Louisville and related locations.

Hotel and car rental discounts A listing of area hotels and car rental agencies offering discounted rates to patients and their families is provided, along with a location map.

Medical records

Family medical history chart. Fill out this form with your relatives' information and take it with you when you visit your doctor to help him or her better evaluate your risks for hereditary disease.

Personal medication form. Use this form to help track your medications and to communicate with your physicians or hospital staff any medications you are taking. 

Requesting a medical record. Former Baptist Health Louisville patients can access a form to request their medical record by mail.

Outpatient observation services

We believe that good communication about your admission and discharge status can keep you informed about your stay at Baptist Health Louisville.  Find answers to frequently asked questions regarding outpatient observation services.

Physician information

Physician referral. Looking for a physician? Baptist Health Louisville's Physician Referral Service can help.

Hospitalist physicians. While an inpatient at Baptist Health Louisville, you may be seen by a hospitalist physician. What is a hospitalist and how does this affect your care?

Visitor information

Visitor information. Information to help acquaint patients' family members and friends with Baptist Health Louisville's facilities, visiting hours and pastoral care.

eCards. Let your friend or family member know you are thinking about them while they are hospitalized at Baptist Health Louisville by sending an eCard greeting.

Gift shop.  A sampling of items available in the Baptist Health Louisville East Gift Shop, and contact information.

Non-Discrimination Policy

It is the policy of Baptist Health Louisville and its affiliates to comply with the provisions of the Title VI of the Civil Rights Act of 1964,  to the end that no person shall, on the grounds of age, sex,  race, color, religious creed, ancestry, disability/handicap, national origin, ability to pay or because a patient is covered by a program such as Medicaid or Medicare, be excluded from participation in, be denied benefits of, or otherwise be subjected to discrimination in the provisions of any care or service.  This non-discrimination policy applies to patients, visitors, physicians and staff. Questions regarding the hospital’s equal-opportunity policies may be directed to Baptist Health Louisville, Patient Relations, 4000 Kresge Way, Louisville, Ky 40207.